Deposits & Payments
We are kindly asking all patients to pay a deposit fee upfront for their appointments. Online appointments is done automatically on our booking system. Over the phone bookings a deposit can be taken over the phone. Deposits are 50% of the treatment fee.
The remainder of the payment can be paid on the day of your appointment by cash or card. You are given receipts for your appointments as proof of payments.
Our clinic software can store your card details so when making an appointment in future it can take your booking deposit. Please be rest assured our software is safe and your card details are encrypted once in the system. If you prefer not to do this we can arrange a phone call to take it over the phone.
Failure to attend an appointment or cancellation within 24 hours notice will require in a loss of fee.
'We reserve the right to charge a 50% fee for the above. If you're unable to make an appointment please let us know as soon as possible and we will re-book you in. The Clinic does operate cancellation lists so if you are unable to attend it means we can offer your appointment to someone else if given notice. All patients are being charged a 50% booking fee please see a deposits and payments page for full information. A loss of deposit will only be made if you cancel within 24 hours of your appointment or failure to attend your appointment. To ensure you have cancelled or moved an appointment we recommended you speak to our receptionists. If emails are sent we always reply with a confirmation it's been received. If this isn't the case it means your email has not been seen and can risk a fee being charged. Our inbox is checked regularly daily. '
Unfortunately this has had to be put in place due to increased numbers of non attendance and late cancellations. If you cancel within the notice period this can be transferred to a new appointment date or held on account.